What is Net Promoter Score (NPS)?

NPS is a customer loyalty and satisfaction benchmark. It measures customer satisfaction by asking a single question: “How likely is it that you would recommend [company] to a friend or colleague?” Customers’ answers can range from 0 (unlikely) to 10 (very likely).

Respondents are categorized into three groups: detractors (0-6), passives (7-8), and promoters (9-10). The total Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters. This score can range from -100% to +100%.

Our Results

Sales Talent hired ClearlyRated, a leading customer satisfaction surveyor, to administer our NPS surveys and analyze the results.

In their 2019 of our clients, Sales Talent received an average rating of 9.4/10 or 4.8/5 stars. This translates to an NPS score of +81.5%.

How the Recruiting Industry Performs

ClearlyRated & CareerBuilder’s annual Staffing Advantage Report

Here’s what some of our customers said about working with us:

Sales Talent is not the typical pushy agency. They truly behave like a partner with a desire to make us, their client, more successful and achieve our growth goals in a timely matter.

They are the best recruiting firm that I have ever worked with.

Our experience with Sales Talent has been exceptional. They have surpassed our expectations, and have presented A-Level talent to our organization.