Sales Talent Inc Reviews
2020 Best of Staffing Award Winner
ClearlyRated, a leading customer satisfaction surveyor, recognizes staffing firms in the US whose client reviews rank them in the elite class of service excellence. To win clearlyrated’s Best of Staffing Award, winning firms must have an Net Promoter Score of +50% or better. As a point of comparison, Nordstrom has an NPS score of +64%.
In ClearlyRated’s 2020 survey of our clients, Sales Talent received an average review of 9.8/10 or 4.9/5 stars. This translates to an NPS score of +81.5%.
What is Net Promoter Score (NPS)?
NPS is a customer loyalty and satisfaction benchmark. It measures customer satisfaction by asking a single question: “How likely is it that you would recommend [company] to a friend or colleague?” Customers’ answers can range from 0 (unlikely) to 10 (very likely).
Respondents are categorized into three groups: detractors (0-6), passives (7-8), and promoters (9-10). The total Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters. This score can range from -100% to +100%.