Director of Customer Success – AI-Powered CPG SaaS | Build the Function

Job Description

Join a 14-year AI-powered SaaS platform entering a pivotal growth phase. After investing $10M over the past 2.5 years into building a fully integrated TPM + TPO + RGM platform, the company is now enterprise-ready and investing heavily in Customer Success.

With ~$10M in qualified pipeline, multiple $1M+ enterprise opportunities in motion, and customers including Hershey, Abbott, Bosch, and Grupo Bimbo, this is a rare opportunity to step into validated momentum—not a rebuild.

This is a high-impact opportunity for a strategic Customer Success leader who enjoys owning executive relationships, improving customer outcomes, and helping define what Customer Success looks like as a company scales.

In this role, you will:

• Own ~7-8 strategic enterprise customer relationships

• Build frameworks around NRR, CSAT, health scoring, adoption, and executive engagement

• Drive customer adoption, measurable ROI, and expansion opportunities

• Establish executive relationships and become a trusted advisor to key customers

• Partner closely with the CEO, SVP Customer Success, Product, Sales, and Delivery teams

• Help shape the long-term Customer Success organization and renewal/expansion motions

What makes this opportunity unique?

• ~$10M qualified pipeline with multiple $1M+ enterprise opportunities

• Trusted by Hershey, Abbott, Bosch, Grupo Bimbo, Mattel, and more

• AI-powered, Salesforce-native TPM + TPO + RGM platform

• ~$10M invested into the platform over the past 2.5 years

• Direct access to the CEO and SVP Customer Success

• Opportunity to help build Customer Success as a formal function

• Clear path toward broader leadership responsibilities as the company grows

Compensation & Benefits

 

• Base Salary: $150K–$175K

• OTE: ~$220K–$255K+ (uncapped)

• Variable tied to NRR and expansion within the existing customer base

• Medical, Dental & Vision

• 401(k)

• Travel reimbursement